Downstream services are not receiving events when using Webhook integrations

Incident Report for Calendly

Resolved

All previously failed messages were reprocessed for delivery and Webhook messaging is operating normally.

Posted Nov 15, 2019 - 08:26 EST

Monitoring

A correction has been deployed. We are closely monitoring the update for effectiveness.

Posted Nov 14, 2019 - 18:51 EST

Update

We have identified a workaround and are applying this to a backlog of failed webhook calls. Our development team is continuing to investigate the issue for a long-term solution.

Posted Nov 14, 2019 - 17:18 EST

Investigating

Our developers are investigating an issue that is preventing downstream services from receiving event details when using webhook integrations.

Posted Nov 14, 2019 - 15:24 EST

This incident affected: API and Webhooks (Webhooks).