SMS deliverability issues

Resolved·Degraded performance

SMS deliverability rates have stabilized. The root cause appears to be an issue on the carrier side and was resolved after we contacted our SMS provider.

Tue, May 23, 2023, 01:23 PM

(3 years ago)

Affected components

May 22, 2023, 05:25 PM

May 23, 2023, 01:23 PM

Notifications

Updates

Resolved

SMS deliverability rates have stabilized. The root cause appears to be an issue on the carrier side and was resolved after we contacted our SMS provider.

Tue, May 23, 2023, 01:23 PM

Identified

We’re experiencing intermittent issues delivering SMS notifications in the US & Canada. Our team is working with our upstream provider to identify the issue.

Mon, May 22, 2023, 05:25 PM(19 hours earlier)